Step 1 · Find the main shut-off
Most KL condo flats have a single mains valve in the utility riser cabinet by the front door. Turn it clockwise until it stops.
What counts as a plumbing emergency
If you can hear running water you can't see, or water is reaching electrical outlets, or sewage is backing up through a floor trap — call us first and the upstairs neighbour second.
- Burst supply pipes inside walls or above ceilings
- Overflowing toilets or floor-trap backflow
- Water heater tank rupture with active leak
- Mains pressure loss across the whole flat
- Ceiling drips from the unit above (we coordinate access)
- Failed shut-off valves preventing isolation of a leak
What to do before we arrive
Three minutes of damage control
Step 2 · Kill the water heater
Switch off the heater breaker at the DB box. A tank with no inflow can still leak hot water for several minutes.
Step 3 · Move power away
If water is heading toward sockets or power strips, switch the affected circuit off at the breaker. Don't pull a plug while standing in water.
Step 4 · Photograph everything
Photos of the leak, the affected items, and any neighbour damage will make insurance and management committee paperwork far easier later.