These terms apply to services provided by AquaMend Home Services Sdn Bhd (Reg. No. 202301047162) ("AquaMend", "we") and to your use of the website yottabit.bond. Booking a job or accepting a quote constitutes acceptance of these terms.
1. Quotes and Pricing
All quotes are issued in writing (printed, email or WhatsApp) and itemise labour and materials. A quote is valid for 14 days. Work does not begin until you approve the quote. If opening up the work reveals a materially different fault, we stop, explain, and issue a revised quote — you are only ever liable for work you approved plus any callout/inspection fee already disclosed.
2. Callout and Inspection Fees
The standard daytime inspection fee is RM 60 within our coverage area, waived when you proceed with the quoted repair on the same visit. Emergency attendance between 22:00 and 07:00 carries an RM 120 fee, stated on the phone before dispatch. Fees for locations outside the standard coverage area are agreed before booking.
3. Scheduling
Arrival windows are estimates given in good faith; traffic and preceding emergency jobs can shift them. We update you by phone or message if a window moves by more than 30 minutes. You may cancel a scheduled (non-emergency) visit free of charge up to 3 hours before the window starts.
4. Access and Site Conditions
You are responsible for providing access to the property and, in strata buildings, for informing us of management requirements in advance so permits can be arranged. Quoted prices assume reasonable access; concealed obstructions (e.g. furniture built over access panels) may require a revised quote.
5. Materials and Parts
Parts we supply are new and covered by their manufacturer warranty in addition to our workmanship warranty. Where you supply your own fixtures, we warrant our installation workmanship but not the item itself; we will decline to install parts that are visibly defective or unsafe.
6. Warranty
Workmanship is warranted for 90 days on repairs and 12 months on installations, from the invoice date. The warranty covers the specific work performed and is void where the fault results from misuse, third-party alteration, or pre-existing conditions we identified in writing and you elected not to rectify. Warranty service is claimed via +60 12-664 8073 or [email protected] with your invoice number.
7. Payment
Payment is due on completion for repair jobs — cash, bank transfer, DuitNow QR or card. Renovation projects follow the milestone schedule stated in the quote, with no more than 30% payable before materials are delivered to site. Invoices unpaid 14 days after completion accrue a late charge of 1.5% per month.
8. Liability
We carry public liability insurance and make good damage caused by our negligence. Our total liability for any claim is limited to the greater of the invoice value of the job or the amount recoverable under our insurance. We are not liable for pre-existing defects, consequential losses not reasonably foreseeable, or damage arising from conditions we flagged in writing and you chose not to address.
9. Website Content
Content on yottabit.bond — including the guides in Tips & Guides — is general information, not advice for your specific installation. Acting on it is at your own risk; when in doubt, book an inspection. Page content, text and imagery belong to AquaMend and may not be republished commercially without permission.
10. Disputes and Governing Law
These terms are governed by the laws of Malaysia. We prefer to fix problems, not argue about them — raise any complaint with our office first and we will respond within three working days. Unresolved disputes fall under the jurisdiction of the Malaysian courts, and nothing in these terms limits your rights under the Consumer Protection Act 1999.
11. Contact
AquaMend Home Services Sdn Bhd · No. 46-2, Jalan Cerdas, Taman Connaught, 56000 Cheras, Kuala Lumpur, Malaysia · +60 12-664 8073 · [email protected]