This privacy policy explains how Tidewell Plumbing & Home Care Sdn Bhd ("Tidewell", "we", "us") handles personal information collected through yottabit.bond and through our service operations across the Klang Valley.
1. Who is responsible for your data
Tidewell Plumbing & Home Care Sdn Bhd (Reg. No. 202501028734), with its registered office at No. 17-2, Jalan Wangsa Delima 7, Wangsa Maju, 53300 Kuala Lumpur, Malaysia, is the data controller for personal information you provide through this website.
2. What we collect
We collect only the information needed to respond to enquiries and complete plumbing services you request. This includes:
- Identification details — your name and, where you choose to share it, your salutation.
- Contact details — telephone number, email address, postal or service address.
- Service details — a description of the plumbing issue or installation request you submit.
- Technical information — browser type, anonymised IP information, pages visited.
3. How we use the data
Tidewell uses the personal data you submit strictly for:
- Replying to enquiries, quotes and bookings.
- Scheduling and carrying out plumbing services at your address.
- Issuing invoices and providing post-service warranty support.
- Improving our website usability and security.
- Complying with Malaysian tax and accounting requirements.
4. Lawful basis
We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA). The lawful bases we rely on are: your explicit consent (the tick box on our contact form); the necessity of processing to perform a contract for service; and our legitimate interest in operating a small plumbing business safely.
5. Sharing your information
We do not sell or rent personal data to third parties. We will share information only with:
- The Tidewell technician assigned to your job.
- Authorised parts suppliers, where warranty registration requires it.
- Government bodies or law-enforcement agencies, where compelled by Malaysian law.
6. Retention
Quote enquiries that do not become bookings are deleted from our inbox within 12 months. Records of completed jobs (invoices, photos, warranty notes) are retained for seven years as required by Malaysian tax and consumer-protection law.
7. Your rights
Under the PDPA you have the right to access the personal data we hold about you, to correct it where inaccurate, to withdraw consent, and to request deletion subject to legal obligations. To exercise any of these rights, email [email protected] and we'll respond within 21 calendar days.
8. Security
Personal data is stored on servers protected by access controls, password rotation and full disk encryption. Internal access is limited to team members who need the information to do their job. Despite reasonable precautions, no internet transmission is 100% secure; you transmit information at your own risk.
9. Cookies and tracking
Details of how we use cookies are set out in our cookie policy.
10. Changes to this policy
If we materially change how we handle personal data, we will update this page and adjust the "last updated" date above. Significant changes will be notified to existing customers by email where possible.
11. Contact
Questions about this policy can be addressed to:
Tidewell Plumbing & Home Care Sdn Bhd
No. 17-2, Jalan Wangsa Delima 7, Wangsa Maju, 53300 Kuala Lumpur
Email: [email protected]