This policy explains how AquaMend Home Services Sdn Bhd ("AquaMend", "we", "us"), registration number 202301047162, of No. 46-2, Jalan Cerdas, Taman Connaught, 56000 Cheras, Kuala Lumpur, Malaysia, handles personal data in connection with the website yottabit.bond and our plumbing services. We process personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) ("PDPA").
1. Data We Collect
We collect only what a plumbing job actually requires:
- Contact data — name, phone number, email address, service address — when you submit our booking form, call us, or message us.
- Job data — descriptions of the fault, photos you send, quotes issued, work performed, warranty records and payment records.
- Technical data — basic server logs (IP address, browser type, pages requested) generated automatically when you browse this site, and cookie data as described in our Cookie Policy.
2. Why We Use It
- To respond to enquiries, schedule visits and carry out the services you request;
- To issue quotes, invoices, receipts and warranty documentation;
- To meet legal obligations, including tax and accounting record-keeping;
- To honour warranty claims, which requires retaining job history;
- With your separate consent, to measure anonymised website usage.
We do not sell, rent or trade personal data, and we do not use it for third-party advertising.
3. Legal Basis and Consent
Processing is based on your consent (given when you submit a form or engage us), the performance of a contract for services, and compliance with Malaysian legal obligations. You may withdraw consent at any time by writing to [email protected], subject to data we must keep by law.
4. Who Sees Your Data
Access is limited to AquaMend staff who need it to do their jobs: coordinators, the assigned technician, and accounts personnel. We share data outside the company only with: our accounting and tax agents (under confidentiality obligations); payment processors when you pay by card or QR; building management when a condo work permit requires it; and authorities where the law compels disclosure.
5. Storage and Security
Booking data is stored on access-controlled systems hosted in Malaysia and Singapore. Paper job sheets are digitised and shredded within 60 days. We apply reasonable technical and organisational safeguards — encrypted connections, role-based access and regular backups — though no internet transmission can be guaranteed absolutely secure.
6. Retention
Job and invoice records are kept for seven years to satisfy tax law and warranty obligations, then deleted. Enquiries that do not become jobs are deleted within 12 months. Server logs rotate within 90 days.
7. Your Rights
Under the PDPA you may request access to the personal data we hold about you, request correction of inaccurate data, withdraw consent to further processing, and limit processing for direct marketing (which we do not perform anyway). Send requests to [email protected] or by post to the address above; we respond within 21 days.
8. Children
Our services and website are directed at adults. We do not knowingly collect data from anyone under 18; bookings must be made by an adult occupant or owner.
9. Changes to This Policy
We update this page when our practices change and revise the date at the top. Material changes affecting existing customers are notified by email where we hold one.
10. Contact
Data protection queries: [email protected] · +60 12-664 8073 · No. 46-2, Jalan Cerdas, Taman Connaught, 56000 Cheras, Kuala Lumpur, Malaysia.