Properly licensed
Every plumber on the team carries an active SPAN plumbers permit and contractor-level public liability cover.
Klang Valley · Since 2018
Plumbing that actually shows up when you need it.
From a slow drain in your Bangsar flat to a full bathroom refit in Mont Kiara, Tidewell's licensed technicians arrive on time, work tidily and leave the kitchen looking better than they found it.
Why homeowners pick us
Five reasons families across KL keep our number saved
A small, accountable crew of plumbers who treat your home the way they treat their own. No call centres, no hidden line items, no guesswork.
Transparent quotes
You see the labour line, the parts line and any after-hours surcharge before work starts. Nothing sneaks onto the bill.
Quick on emergencies
Round-the-clock dispatch with an average city-centre response of under 60 minutes for burst pipes and overflows.
Workmanship guarantee
A 12-month written guarantee on labour. If a joint we soldered leaks during that period, we come back and fix it free.
Clean exit
Drop cloths, dust sheets, shoe covers, all parts hauled away. The only sign we were there is that the problem is gone.
Local team, local knowledge
Our crew lives in Wangsa Maju, Setapak and Ampang. They know the building managers, the lift queues and the parking quirks.
What we fix & install
A complete plumbing & home-care toolkit
Same crew, same standard, whether the job takes twenty minutes or twenty days. Pick a service to learn more.
Leak detection & pipe repair
Thermal imaging, acoustic listening rods and old-fashioned eyes find the leak without tearing up your wall.
Service details
Drain cleaning & clearing
Hair, oil, sand, soap scale — high-pressure jetting clears blockages without harsh chemicals or pulled-up tiles.
Service details
Water heater installation
Storage tanks, instant heaters and solar systems from Joven, Alpha, Rheem and Ariston — sized properly for your home.
Service details
Bathroom renovation
Waterproofing, tiling, vanities, glass partitions and the plumbing behind every fixture, all from a single crew.
Service details
Kitchen plumbing
Sink fittings, dishwasher and washing-machine hookups, pull-down mixers, garbage disposals and undersink filtration.
Service details
24/7 emergency plumbing
Burst pipes, ceiling drips, sewage overflows — call any hour and a licensed plumber is on the way.
Service details
How a booking works
A four-step routine, every single job
You shouldn't have to chase a tradesman for updates. Our process is designed so you always know what's next.
Tell us what's leaking
Send a WhatsApp picture or fill in the contact form. A real human replies, usually within twenty minutes.
Lock in a slot
Pick a same-day window or schedule a weekend slot. You'll receive an SMS reminder one hour before arrival.
Diagnose & quote
The technician inspects, explains, and writes a fixed quote on the spot. You approve it before any spanner moves.
Fix & tidy up
Work is finished, water is tested, photos are shared, and the workspace is cleaner than when we walked in.
Real homeowners, real reviews
What people say after we leave
★★★★★
"My kitchen sink had been leaking for weeks. Tidewell came on a Sunday morning, found a hairline crack on the trap, replaced it and even sealed the cabinet base. RM 180 total, no drama."Aisyah binti RahmanSetapak Jaya
★★★★★
"We were halfway through a condo handover and discovered a slab leak. They located it without breaking the marble, ran a bypass line and saved us thousands. Could not be happier."Daniel LeeMont Kiara
★★★★★
"Got an honest quote, an itemised invoice and a year's guarantee paper. After dealing with three other plumbers, this felt like a contractor that actually wants long-term clients."Param & ShantiDamansara Perdana
★★★★★
"Booked a full bathroom rebuild. The crew finished in eight working days, kept the corridor spotless, and the management committee actually complimented us on how quietly the work was done."Wong Mei LingBangsar South
★★★★★
"My elderly father lives alone and a pipe burst at 3 a.m. Tidewell answered the phone, calmed him down on the line, and arrived within forty minutes. Cannot put a price on peace of mind."Farah IsmailAmpang
★★★★★
"They installed a Joven water heater and rerouted the cabling so the wall stayed clean. The plumber spent ten minutes showing us how to bleed the unit. Real, patient service."Tan Boon KeatCheras Hartamas
Recent work in the neighbourhood
A few jobs we wrapped up this month
Frequently asked
Six things people usually ask first
What kind of plumbing jobs does Tidewell handle?
From a dripping mixer tap to a full bathroom renovation, our crew covers leak detection, pipe replacement, drain clearing, water-heater work, kitchen fittings, and 24/7 emergency callouts.
Are your plumbers licensed in Malaysia?
Yes. Every Tidewell technician carries a SPAN-recognised plumbers permit and is fully insured. We are happy to show credentials at the door before any work begins.
How quickly can you respond to an emergency?
Our dispatch team aims to be on-site within 60 minutes anywhere inside the KL ring road. Outer Klang Valley calls usually fall within a 90-minute window.
Do you charge for quotes?
Standard appointment quotes are free and itemised. Only diagnostic work that requires opening walls, floors or specialist equipment carries a small recoverable inspection fee, which is applied to the final invoice if you proceed.
Which areas of Klang Valley are covered?
We cover Kuala Lumpur, Petaling Jaya, Subang Jaya, Shah Alam, Cheras, Ampang, Damansara, Bangsar, Wangsa Maju, Setapak, Cyberjaya, and most of the surrounding township areas in Selangor.
How is the price calculated?
Pricing is transparent and broken down into labour, parts, and any after-hours surcharge. Nothing is added later. You sign off on the figure before we lift a tool.