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Frequently Asked Questions
The things customers ask before booking — answered the same way we'd answer on the phone.
- Daytime inspections are RM 60, waived when you proceed with the repair. Emergency callouts between 10pm and 7am carry an RM 120 attendance fee that is quoted to you on the phone before we dispatch.
- Close the main stopcock (usually beside your water meter), open the lowest tap in the house to drain pressure, and move valuables away from the wet area. Our phone coordinator will walk you through it.
- Yes. Emergency crews run 365 days a year, and scheduled work can be booked on Saturdays and Sundays at no weekend surcharge.
- Cash, bank transfer, DuitNow QR and major cards on the technician's terminal. Renovation projects are split into staged payments tied to completed milestones.
- Either works. Our vans carry common fittings and we can supply heaters, taps and sanitaryware at trade prices — or install items you have purchased yourself, with workmanship still warranted.
- Yes. We coordinate with building management for water shutdowns, provide insurance and work-permit documents, and schedule around your JMB rules.
- Every invoice states it: 90 days on repair workmanship, 12 months on installations. If the same fault recurs in that window we return and fix it at no charge.
Still Wondering About Something?
Ask us directly — a coordinator answers the line every day of the week.